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Terms & Conditions


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Tel: 01525 378 800
Fax: 01525 378 820
E S Transcription

E S Transcription



  1. An invoice will be issued on completion of each assignment unless agreed otherwise.

  2. Payment is due strictly 14 days from the date of the invoice unless otherwise stated.

  3. We reserve the right to charge interest on overdue amounts at a rate of 8% above the Bank of England base rate on the outstanding balance from the date of the invoice until the date of payment.

  4. In the event of any cheque from a client being refused by the bank, the client will be responsible for all bank charges resulting from the returned cheque.

  5. We reserve the right to change turnaround times and prices quoted due to changes in the specifications, quantities, legibility and / or quality of origin or source material, delivery arrangements, unforeseen problems or other circumstances.

  6. By accepting work or services agreed upon, you, the customer, assume full responsibility for final proofreading and accuracy of documents, final product or service.  Any errors or omissions bought to our attention within 48 hours of receipt will be amended free of charge.  Any other additions or amendments made by the customer will be charged.  ES Transcription cannot be held liable for damage to any media supplied by the customer either in our possession or in transit.  If full instructions are not given or changes made clear to ES Transcription, no responsibility can be taken for such discrepancies whatsoever if these are not made clear prior or during work on the project.

  7. All incoming emails, discs, CDs or other media will be scanned for viruses.  ES Transcription will not open unsolicited attachments to emails or email attachments which do not have an accompanying explanatory message.

  8. We endeavour to scan all emails and attachments sent to customers for viruses etc.  However it is the responsibility of all recipients to check text, graphics and attachments before opening the file as no responsibility or liability will be accepted by ES Transcription.

  9. Confidentiality Agreements can be supplied on request if deemed necessary.